Customer Success Manager – Korea

About the role

Speak is seeking a Customer Success Manager for its Speak for Business team in Korea. You will own a portfolio of direct B2B customers, ensuring learners are active, making progress, and renewing their programs.

Key responsibilities

• Own a portfolio of direct B2B accounts, driving renewal, retention, and learner engagement.
• Onboard new customers and admins, launching programs quickly and activating learners.
• Monitor usage data, identify at‑risk accounts and intervene with targeted actions.
• Deliver data‑backed business reviews that demonstrate ROI and recommend next steps.
• Partner with Marketing on engagement campaigns and with Sales on expansion opportunities.
• Represent the customer voice internally, summarizing product gaps for Product and Engineering.
• Maintain accurate records in HubSpot to enable reliable forecasting.

Required profile

• 3+ years of Customer Success or Account Management in B2B SaaS with proven retention results.
• Native or near‑native Korean fluency and business‑level English.
• Strong data‑driven mindset, able to extract insights and make actionable recommendations.
• Excellent communication skills for QBRs and handling unhappy customers.
• Ability to manage multiple accounts simultaneously and know when to escalate.
• Proactive builder’s instinct to improve processes.

Required skills

• HubSpot (CRM platform) for account and forecasting management.
• Data analysis to interpret usage metrics and drive recommendations.