Customer Service Specialist (Hybrid)

About the role

Stryker is hiring a Customer Service Specialist in Seoul on a hybrid basis. The specialist acts as the key contact between the commercial team and customers, covering order management, inventory and customer service.

Key responsibilities

• Manage orders end to end through the Web Ordering System (WOS) and JDE, including returns, back-orders and follow-up with suppliers for on-time delivery
• Collaborate with finance on customer codes, prices and credit holds, and support direct business for replenishment and monthly tax invoices
• Provide accurate documentation of special discounts and update customer files regularly
• Work with Logistics, Planner and 3PL to ensure timely shipments, and resolve system issues with the global service team
• Handle sample and demo orders, long-term consignment stock in and out via ERP, stock transfers, lot control and monthly exchange of expired consignment goods
• Support annual stock counts, validate inventory data, handle discrepancies and billing, and manage nonconforming items (defects, expiration, loss and damage)
• Respond to customer inquiries, acknowledge and resolve complaints, compile complaint reports and train customers on systems and processes
• Manage standardized processes in line with ISO 13485 with QAE

Required profile

• 2+ years of experience in a related part; customer service or business administration experience preferred
• Experience in the medical device industry preferred
• Good command of Korean and English, written and spoken
• Problem-solving ability, ability to work under pressure, positive attitude and customer orientation
• Team player with dedication, willingness to change and passion for continuous improvement

Required skills

• Strong written and verbal communication
• Organizational and multitasking skills
• Technical skills: WOS, JDE, ERP, ISO 13485