Customer Onboarding Specialist

About the role

As a Customer Onboarding Specialist at MarqVision, you will be the first point of contact for new clients using our AI‑powered brand protection platform. You will assess client needs, configure the solution, and ensure a smooth hand‑off to operations, working closely with Sales, Customer Success and Product teams.

Key responsibilities

• Conduct pre‑sales assessments and define scope, success metrics and product configuration for each new client.
• Guide customers through the onboarding workflow, gather requirements and communicate next steps clearly.
• Align expectations with service scope and ensure customers understand deliverables before transition to operations.
• Create and maintain internal process documentation, SOPs and training materials.
• Manage a global pipeline of onboarding requests, prioritising time‑sensitive deliverables.
• Coordinate with external partners, Product and Engineering to resolve issues and ensure smooth execution.
• Maintain detailed onboarding records and contribute to continuous process improvement.

Required profile

• 3+ years of experience in customer onboarding, implementation, project management or customer success, preferably in a SaaS environment.
• Strong organizational ability to juggle multiple projects across different time zones.
• Excellent verbal and written communication skills, capable of leading customer‑facing meetings.
• Detail‑oriented with a bias toward structured processes and data‑driven metrics.
• Proactive, solutions‑oriented mindset with a focus on process improvement.
• Collaborative and adaptable, comfortable working cross‑functionally with Sales, Success, Operations and Product.
• Bilingual proficiency in Korean and English is required.

What we offer

• Flexible working hours (8‑10 AM) and hybrid remote work (2 days per week).
• Stock options granted at hire, tied to US‑based equity.
• Regular health check‑ups and wellness support.
• English conversation classes to support personal growth.
• Meal allowances for lunch, dinner and taxi expenses during overtime.
• Team‑building events, snacks, coffee, beer and other office perks.