Critical Facilities Manager / Operation Manager

About the role

JLL is hiring a Critical Facilities Manager / Operation Manager for an on-site position in Busan, Korea. The role leads the site's engineering operations, covering preventive and reactive maintenance, plant, mechanical and electrical systems, and the management of subcontractors and vendors. It reports to the Group Account Director.

Key responsibilities

• Deliver excellence in preventive and reactive maintenance, with industry best practice, statutory and contractual compliance.
• Oversee plant, mechanical and electrical systems and coordinate remedial action with the Engineering Team on business-critical failures.
• Lead multi-skilled engineering operations teams, including hiring, motivation, training and discipline.
• Manage client reporting (weekly, monthly, quarterly) and SLA/KPI performance.
• Monitor workload and resources against KPI and budget while ensuring uptime.
• Initiate site reviews on maintenance standards, equipment replacement, security, change control, single points of failure, tier adherence and operational risk.
• Ensure planned and reactive activities are delivered using the CMMS platform within financial targets.
• Oversee repairs and maintenance by subcontractors, monitor contractor performance against budget and coordinate corrective action plans.
• Maintain maintenance documentation, asset information in the CMMS and support statutory compliance and certifications.
• Handle incident management and escalation in line with client and JLL procedures.

Required profile

• Tertiary qualification in mechanical, electrical or operational engineering.
• 7-10 years of relevant experience in engineering or construction services.
• 3-5 years operating electrical and mechanical services in a Tier III or equivalent data centre or critical facility.
• Critical environment experience in a similar-sized site or operation.
• Excellent people skills and experience with continuous improvement, client relationships and reporting.

Required skills

• Electrical license (optional)
• Data centre certification such as CDCP or equivalent (optional)
• Experience with the CMMS platform