Claims Consultant - Claims Advocacy (Seoul)

About the role

Marsh is looking for a Claims Consultant - Claims Advocacy to join its team in Seoul. The role supports clients through the claims process, giving them strategic guidance and tailored solutions while building strong relationships with clients and stakeholders. It is a hybrid position with at least three days a week spent in the office.

Key responsibilities

• Advise clients on their rights and obligations under insurance policies and give technical claims guidance
• Monitor insurer responses and engage with insurers and their advisers on moderately complex queries and policy coverage discussions
• Collaborate with internal teams and external partners to ensure claims are processed quickly and accurately
• Review insurance policy wording and suggest improvements, liaising with brokers
• Build and maintain strong relationships with clients, insurers and internal business partners
• Stay informed about industry trends, regulatory changes and emerging risks affecting clients

Required profile

• Bachelor's degree
• 3 to 10 years of experience in insurance claims (loss adjusters, claims companies, etc.)
• A loss adjuster's licence is a plus

Required skills

• Stakeholder management and relationship-building at all levels
• Presentation, problem-solving and advocacy skills
• Service-focused and collaborative approach

What we offer

• Professional development opportunities
• An inclusive culture with talented colleagues
• A wide range of career opportunities, benefits and rewards