Customer Engineer – PDC (VeritySEM)

About the role

As a Field Service Engineer (Customer Engineer) at Applied Materials you will act as the direct liaison with customers, installing, maintaining and upgrading semiconductor equipment. You will use digital analytics for troubleshooting and apply basic diagnostic techniques to resolve technical issues while ensuring smooth operations and exceptional service.

Key responsibilities

• Install, maintain, and upgrade customer equipment.
• Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from senior engineers.
• Collaborate with senior engineers and customers to understand roadmaps, process flows, requirements and business challenges.
• Train and mentor junior field service engineers.
• Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers.
• Fulfill additional duties as assigned.

Required profile

• Associate degree, military technical training, field‑service experience, or trade certification.
• 4–7 years of experience in the semiconductor or equipment support industry.
• Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum and thermodynamics.
• Strong knowledge of hand tools and digital multimeters.
• Effective written and verbal communication skills.
• Basic proficiency with Microsoft Excel, Word and PowerPoint.
• Valid driver’s license and ability to obtain a passport for travel.
• Ability to meet on‑site safety, environmental and COVID‑19 requirements.

Required skills

• Pneumatics
• Hydraulics
• Electronics
• Vacuum systems
• Thermodynamics
• Hand tools
• Digital multimeters
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

What we offer

• Supportive work culture that encourages learning, development and career growth.
• Programs and support for personal and professional wellbeing.