Data Centre Facility Manager (Songdo, Incheon)

About the role

JLL is hiring a Data Centre Facility Manager (차부장급) for an on-site position in Songdo, Incheon. The role covers coordination with the colocation provider, power and cooling capacity management, incident handling, service management ticketing and team leadership of up to four direct reports.

Key responsibilities

• Coordinate with the DC colocation provider on maintenance activities, incidents and resolution, and capture PPM and ad hoc work in the Change Order process.
• Manage power and cooling capacity, coordinate performance reporting and ensure the Data Hall stays within SLA guidelines.
• Handle incident reporting and escalation, and support client queries with troubleshooting and backend analysis.
• Support Service Management processes (Service Request, Incident, Change) by creating, updating and closing tickets, and oversee physical access and physical audits.
• Take part in power maintenance events, data centre provisioning forums and data centre optimization and closure programs.
• Coordinate projects such as solution tools, space planning, power and cabling requirements, and order cables and supplies.
• Allocate job tasks to staff, maintain shift scheduling and approve timecards, and act as escalation point.
• Build relationships with technology organisations and other vendors, and foster customer-focused behaviour and continuous improvement.
• Assist in managing performance of up to four direct reports, including recruitment, development, retention, performance reviews and promotion recommendations.

Required profile

• Tertiary qualification in mechanical, electrical or operational engineering.
• At least 3 years' experience operating electrical and mechanical services in a Tier III or equivalent data centre or critical facility.
• Relevant DC certifications.
• Strong understanding of data centre power schemes and continuous improvement initiatives.

The role is on-site in Incheon. Candidates who do not meet all requirements are encouraged to apply.