Center Clerk - Marken Logistics

About the role

UPS is hiring a Center Clerk for its Marken network in Seoul, South Korea. The role covers customer inquiries, shipment tracking, dispatch reporting, incident handling and cold-chain logistics support. It is a permanent position, Monday to Friday, with flexible hours between 09:00 and 18:00.

Key responsibilities

• Handle customers' general inquiries, quotations, pick-up and delivery requests and follow up on other requests.
• Monitor shipments proactively and update their status in the MAESTRO system.
• Manage clinical trial logistics such as site coordinators, starter packs, service reports, LCT and LPT.
• Update dispatch reports and communicate with drivers and the agent team.
• Review shipping documents such as customs invoices, import/export permits, MAWB/HAWB and MSDS.
• Send and receive pre-alerts for shipments to ensure smooth clearance and delivery.
• Understand cold chain management and provide appropriate cold chain packaging solutions.
• Manage packaging stock and monitor agent KPIs.
• Manage customer complaints and investigate incidents affecting shipments, working with the Global Key Account team and QC/QA teams to produce Incident Reports.
• Follow company policies and SOPs, and work cross-functionally with customer logistics teams to meet new business needs.
• Attend periodic client meetings to discuss programme status and service issues, and input agent costs into Maestro on time.

Required profile

• Ability to communicate effectively by phone, fax and email.
• Willingness to carry out other reasonable duties requested by the Line Manager or Branch Manager.